Auto-renewal of your Subscription

Your subscription with us will automatically renew at the end of your current subscription. The renewal will automatically be deemed to be for the same product and the same length as the subscription that is just ending. The price will be the subscription price for that product at the time of renewal.

We will notify you when you come towards the end of your current subscription, and you will have the options to:

a. Do nothing, and your subscription will automatically renew on the final date of of your current subscription for the same product and the same term as the current subscription.

b. Change the product that you would like to subscribe to, e.g. from a KS5 subscription to a KS4 & KS5 subscription

c. Cancel your auto-renewal

This means that you can be confident that you will have continuous access to your Connect platform, in particular around Results Days, and you will not need to worry about the risk of your access being cancelled. We hope that this will save time and reduce your adminitrative burden.

Each school will be given 90 days’ notice of your date of renewal within Connect and you will have the opportunity to cancel your renewal or amend your subscription terms before or at this time. We ask that you give at least 60 days’ notice if you want to cancel your renewal.

Here is a link to our terms and conditions. We have included an annex at the end with a summary of the changes,

If you have any queries at all about your subscription renewals, please do not hesitate to contact the team at [email protected]