Customer Success – Support Administrator

This is an opportunity to make a huge difference in an evolving and growing Customer Success Department.  This role will play a crucial part in liaising with our UK and International schools and colleges.   

 You will be responsible for providing excellent onboarding support to new customers and providing technical support to existing customers with day-to-day troubleshooting across phone calls, emails, and live chat.  You will have the opportunity to learn from our longstanding customers and become the go-to person for them.

You will report directly to the Customer Success Manager and be ready to start making a difference from day one. The Customer Success Department is the driving force behind putting the customer at the heart of the business.  This role provides opportunities to develop new skills and work with other teams within the company.